Shipping & Returns

NZ Shipping:

Free shipping within New Zealand.

North Island orders should arrive 2-3 days after placing your order.

South Island orders should arrive 3-4 days after placing your order.

Please give an additional 1 day for rural deliveries based off standard shipping times. 

NZ Orders Return Policy:

To apply for an exchange or refund, please email hello@thematcollective.co.nz within 7 days of receiving your order. Products must be returned and receipted at The Mat Collective within 14 days of receiving your order.

Item(s) must be in original condition, unworn, unused, unsoiled, with tags and in original packaging.

It is the customer’s responsibility to pay for postage back to The Mat Collective. We highly encourage you to use tracked courier. The Mat Collective cannot be held liable for any items lost in transit. It is the customer's responsibility to track their item until it’s received by us. We can not offer refunds or exchanges on anything that does not get received by us.

In the event of a product exchange, the customer may be charged for the postage of the new item being sent out to them.

Please include a copy of your original invoice with your return for an efficient exchange or refund.

Refunds can only be credited back to the credit card or PayPal/Square account that was used during the original transaction. Refunds are processed as soon as the returns have been received.

Refunds are given on full priced items only and exclude any shipping charges incurred by the customer on the original order or the return.

PLEASE NOTE - Regrettably we cannot offer exchanges or refunds on SALE or DISCOUNTED products.

 

International Shipping:

Orders to Australia have a flat rate of $15NZD.

We are not currently shipping to other international locations. If you are out of our shipping zones but are interested in purchasing, please contact us at hello@thematcollective.co.nz and we will see if we can assist you.

International Orders Return Policy:

To apply for an exchange or refund, please email hello@thematcollective.co.nz within 7 days of receiving your order. Products must be returned and receipted at The Mat Collective within 30 days of receiving your order.

Item(s) must be in original condition, unworn, unused, unsoiled, with tags and in original packaging.

It is the customer’s responsibility to pay for postage back to The Mat Collective. All international returns must have a valid tracking number. The Mat Collective cannot be held liable for any items lost in transit. It is the customer's responsibility to track their item until it’s received by us. We can not offer refunds or exchanges on anything that does not get received by us.

The Mat Collective does not cover international shipping costs on exchanges of change of mind, only faulty products.

We suggest indicating on the package label that the items are intended “for exchange or refund”. Without such notice, the package is at risk of attracting additional customs duties and taxes charged to the customer.

Please include a copy of your original invoice with your return for an efficient exchange or refund.

Refunds are given on full priced items only and exclude any shipping charges incurred by the customer on the original order or the return.

Refunds can only be credited back to the credit card or PayPal/Square account that was used during the original transaction. Refunds are processed as soon as the returns have been received and cleared.

PLEASE NOTE - Regrettably we cannot offer exchanges or refunds on SALE or DISCOUNTED products.

 

We want our customers to love every purchase they make with us. Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.