Privacy Policy

At The Mat Collective, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how your information is collected, used, and shared when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including:

  • Your web browser, IP address, time zone

  • Cookies installed on your device

  • The pages or products you view

  • Referring websites or search terms

  • How you interact with our site

This is referred to as Device Information, and is collected using technologies like:

  • Cookies – Data files with a unique identifier. Learn more at allaboutcookies.org.

  • Log files – Record actions on the site, such as IP, browser type, ISP, referring/exit pages, and timestamps.

  • Web beacons, tags & pixels – Electronic files to track browsing behaviour.

When you make a purchase or attempt to, we also collect:

  • Your name, billing and shipping address

  • Payment details (credit card, PayPal)

  • Email address and phone number

This is known as Order Information.

Together, Device Information and Order Information are referred to as Personal Information.

2. How We Use Your Personal Information

We use your Personal Information to:

  • Fulfill orders (including payment processing, shipping, and confirmations)

  • Communicate with you

  • Screen for potential risk or fraud

  • Send you updates or marketing (based on your preferences)

We use Device Information specifically to:

  • Monitor for fraud and security risks

  • Improve and optimise our website (e.g. analytics and performance tracking)

3. Sharing Your Personal Information

We only share your information with trusted third parties to help us run our business:

We may also share your information to comply with laws or to protect our rights in response to lawful requests (e.g. subpoenas, warrants).

4. Behavioural Advertising

We may use your Personal Information to provide relevant advertising via platforms like Facebook and Google.

You can opt out of targeted ads at any time using these links:

Or globally via the Digital Advertising Alliance.

5. Do Not Track

Our site does not currently respond to “Do Not Track” browser signals.

6. Data Retention

We retain your Order Information for our records unless you request its deletion. You can contact us at any time to update or remove your personal data.

7. Changes

We may update this policy from time to time to reflect changes in our practices, business operations, or legal obligations.

8. Minors

Our website is not intended for individuals under the age of 16.

9. Contact Us

If you have any questions, concerns, or complaints regarding your privacy or this policy, please contact us:

By email: hello@thematcollective.co.nz
By mail: The Mat Collective
Re: Privacy Compliance Officer
2A Clyde Street,
Tauranga 3116,
Bay of Plenty,
New Zealand