Refund Policy

At The Mat Collective, we want you to love every purchase you make with us. If you’ve received a faulty, damaged, or incorrect item, please email us right away at hello@thematcollective.co.nz so we can make it right.

New Zealand Returns

To request a refund or exchange:

  • Contact us at hello@thematcollective.co.nz within 7 days of receiving your order.

  • Returned items must reach us within 14 days of delivery.

Items must be:

  • In original condition (unworn, unused, unsoiled)

  • With tags attached and in original packaging

  • Accompanied by a copy of your invoice

Important info:

  • Return shipping costs are the customer’s responsibility.

  • We strongly recommend using a tracked courier. The Mat Collective is not liable for returns lost in transit.

  • Exchanges may incur an additional shipping fee for the new item.

  • Refunds are processed once we’ve received your return and will be issued to the original payment method (credit card, PayPal or Square).

  • Refunds apply to full-priced items only and do not include shipping charges.

  • Please note: We do not accept returns or exchanges on sale or discounted items.

International Returns

To request a refund or exchange:

  • Email hello@thematcollective.co.nz within 7 days of receiving your order.

  • Items must be returned and received by us within 30 days of delivery.

Items must be:

  • In original condition (unworn, unused, unsoiled)

  • With tags attached and in original packaging

  • Accompanied by a copy of your invoice

Important info:

  • Return shipping is the customer’s responsibility.

  • All international returns must have a valid tracking number.

  • The Mat Collective is not liable for items lost in transit.

  • We do not cover international return shipping for change-of-mind returns — only for faulty items.

  • Please clearly label your return as “for exchange or refund” to avoid customs charges. Any duties or taxes incurred are the customer’s responsibility.

  • Refunds are issued to the original payment method once your return is received and cleared.

  • Refunds apply to full-priced items only and exclude all shipping costs.

  • Please note: We do not accept returns or exchanges on sale or discounted items.

Have a question about your return? We’re happy to help — just reach out at hello@thematcollective.co.nz