Frequently Asked Questions

Where are your mats made?
Our mats are thoughtfully designed in New Zealand and ethically made overseas by partners who align with our values. Every mat is crafted with care, comfort and sustainability in mind.

What are your mats made of?
Our mats are made from natural rubber with a soft microfibre top layer, designed for a non-slip, cushioned feel. They're free from PVC, latex, and other nasties — kinder on your body and the planet.

How do I clean my mat?
After each practice, simply wipe down your mat with a damp cloth. For a deeper clean, use a gentle spray made from water and a few drops of essential oil or natural soap. Avoid harsh chemicals and never machine wash or tumble dry.

Are your mats suitable for hot yoga?
Yes! Our mats perform beautifully in hot and sweaty sessions. The more you sweat, the grippier the microfibre surface becomes. For extra grip at the start of class, lightly mist the mat with water.

How long will my mat last?
With proper care, your mat should last 1–2 years or more, depending on frequency of use. Natural wear over time is expected — it’s a sign it’s been well loved.

Do you offer gift cards?
Yes! Digital gift cards are available and make a perfect gift for your favourite yogi. You’ll find them here.

Do you ship internationally?
At the moment, we only ship within New Zealand. We’re working on expanding — watch this space!

What’s your return policy?
If your mat arrives damaged or faulty, please reach out within 14 days and we’ll make it right. Due to hygiene reasons, we can’t accept returns for change of mind — so please choose carefully.

I have a question that’s not here — how can I contact you?
We’ve got you! Head to our Contact page or email us directly at hello@thematcollective.co.nz and we’ll get back to you as soon as we can.