FAQs

At The Mat Collective our focus is to produce yoga mats as sustainably as we can. From the natural and recycled materials, planet friendly inks and our manufacturing processes, we’re committed to being socially and environmentally conscious.

Our yoga mat bases are made from natural tree rubber and is 100% non-toxic. The tree rubber is sapped from the rubber tree with no long term stress to the plant. This practice can allow the tree to live on average 250 years old.

We have two different materials when it comes to the material used on the top surface of the yoga mat. The top surface of our yoga mats are made of recycled plastic. This repurposes and saves roughly 12-15 plastic bottles going into landfill. The other option is a cork, a natural material sustainably sourced without any damage to the oak cork tree. Both these surfaces are heat pressed to the base, carefully considering the environment by eliminating the need for toxic glues or chemicals. 

Our yoga blocks are made from cork that is sustainably sourced without any damage to the oak cork tree.

We are trying to improve the sustainability of our ankle/wrist weights and are determined to get the best option possible in the near future.

Our packaging is 98% recyclable.

Our yoga mats have been designed to increase your grip as your body and muscles warm up. You will notice with slightly sweaty hands and feet, your grip will improve. Lightly spritz the mat with a little water for extra grip if you feel it's necessary. It is a good idea to spritz your mat the first few times you use it to get rid of any possible residue from the printing process which will help break your mat in quicker and therefore improve your practice.

We also recommend practicing in bare feet rather than socks.

We now ship to New Zealand, Australia, the United States and Canada!

Flat fees:

NZ - $8NZD

Australia - $19NZD

USA/Canada - $19USD

We also offer free shipping on orders over a certain amount. They vary country to country but are roughly the equivalent of two yoga everyday yoga mats. Discount is automatically applied at discount so have a play around with your cart and see when the discount kicks in :)

YOGA MAT
Cleaning your mat is easy! Simply give it a spritz with one of our yoga mat cleaning sprays available for purchase and wipe it down. This is a great option if your yoga mat just needs a refresh and antibacterial clean. If however you notice your mat is a little more dirty, you can wipe it down with warm soapy water and a sponge. We recommend a damp sponge rather than drenched sponge to prevent separating the surface from the tree rubber base. Lay your yoga mat flat in a shaded place to dry. Direct sunlight can fade the print. Please note our cork yoga mats are quite porous and like as little water on them as possible.

YOGA TOWEL
Your yoga towel is completely fine to go in a washing machine on a cool delicate wash. Hang your towel in a shady place to retain it's shape and colour. Try to avoid placing your towel in the dryer or wringing it dry. 

YOGA BLOCKS
Our cork yoga blocks are porous and can soak up a lot of water. We recommend using a dry cloth or light spray to clean them. Only use a diluted dishwashing liquid/water solution if absolutely necessary.

ANKLE/WRIST WEIGHTS
The weight blocks can be wiped down by either spray or water. Avoid very hot water. The fabric strap can hand washed in a warm dishwashing liquid/water solution.

Roll your yoga mat up or lay it flat, don't fold it (this can cause creasing).

Store away from direct sunlight and not in super hot rooms (including cars) to avoid fading and getting brittle. This applies to any other accessories.

Roll your yoga mat up with the 'suede' or cork side facing out. Alternate what end you roll it from so that one end doesn't get a memory and curl under.

We want you to love every product you purchase from us. Please contact us immediately if you are not satisfied with the items you have received.

NZ orders: to apply for an exchange or refund, please email hello@thematcollective.co.nz within 7 days of receiving your order. Once an arrangement has been made, the item must be returned within 14 days of the delivery date to the customer. Items must be in original and unused condition. It is the customer's responsibility to pay for postage back to The Mat Collective (unless an item is faulty). We highly encourage the use of tracked courier as we can not be liable for items lost in transit. We can not offer refunds or exchanges if we have not received the item/s. If an item is being exchanged, the customer may need to cover postage of the new item (unless the original item was faulty). Refunds will only be processed back onto the card/payment method used to make the purchase.

PLEASE NOTE - we do not offer exchanges or refunds on SALE or DISCOUNTED items.

International orders: to apply for an exchange or refund, please email hello@thematcollective.co.nz within 7 days of receiving your order. Once an arrangement has been made, the item must be returned within 30 days of the delivery date to the customer. Items must be in original and unused condition. It is the customer's responsibility to pay for postage back to The Mat Collective (unless an item is faulty). We highly encourage the use of tracked courier as we can not be liable for items lost in transit. We can not offer refunds or exchanges if we have not received the item/s. If an item is being exchanged, the customer may need to cover postage of the new item (unless the original item was faulty). Refunds will only be processed back onto the card/payment method used to make the purchase.

Please indicate on the package label that the item is intended for exchange or refund. Without such notice, the package is at risk of incurring customs duties or taxes charged to the customer.

PLEASE NOTE - we do not offer exchanges or refunds on SALE or DISCOUNTED items.